Refund policy

Refund & Return Policy

Bachat House Store
Address: Kharian Cantt, Pakistan
Email: Bachathousestore@gmail.com

At Bachat House Store, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you with a return, replacement, or refund.

1. Eligibility for Returns

You may request a return or replacement if:

The product received is damaged or defective.
You received the wrong product.
The product is incomplete or missing an item included in your order.
The product is significantly different from the description provided on our website.

To be eligible, the product must generally be unused and in its original packaging, with tags and accessories intact where applicable.

2. Return Request Period

Return requests must be submitted within 7 days of receiving your order.

To request a return, please contact us at Bachathousestore@gmail.com with:

Your order number.
Your name and contact details.
A description of the issue.
Clear photographs or videos showing the product and the problem.

Our team will review your request and provide instructions for the return if it is approved.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other restrictions. Products that have been used, damaged after delivery, altered, or returned without their original packaging may also be refused.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photographs or a video of the package and product to verify the issue.

If the claim is approved, we may offer:

A replacement product;
An exchange for another available product; or
A refund, depending on the circumstances and availability.

5. Refunds

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

For Cash on Delivery (COD) orders, we may request valid bank account or other payment details required to process an approved refund.

6. Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as sending the wrong product or a product that arrived damaged or defective.

Return shipping costs may be the responsibility of the customer for returns that are not caused by an error or defect on our part.

7. Exchanges

If an exchange is approved, the replacement will be subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or refund where applicable.

8. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our return procedure.